Effective Date: 18th March 2026
Welcome to PrimeCure (“we”, “our”, “us”). By accessing or using our website PrimeCure.in and our services, you agree to comply with and be bound by the following Terms & Conditions.
If you do not agree with these terms, please do not use our services.
1. Nature of Service
PrimeCure is an online medical store providing:
- Medicine ordering via website and WhatsApp
- Home delivery of medicines
- Basic assistance in medicine availability
- Online Consultation, diagnosis, and treatment
2. Prescription Requirement
- Certain medicines require a valid prescription from a registered medical practitioner.
- Customers must upload or share prescriptions when required.
- We reserve the right to refuse or cancel orders if prescription requirements are not met.
3. Order & Delivery
- Orders can be placed via website, WhatsApp, or phone.
- Delivery timelines are estimates and may vary due to:
- Location
- Availability of medicines
- External factors (traffic, weather, etc.)
- We are not liable for delays beyond our control.
4. Pricing & Payments
- Prices are subject to change without prior notice.
- Final pricing will be confirmed before order dispatch.
- Payments may be accepted via:
- Cash on delivery (COD)
- UPI / Online payments
5. Cancellation & Refunds
- Orders can be cancelled before dispatch only.
- Once medicines are dispatched or delivered, returns are not accepted due to safety and hygiene reasons.
- Refunds (if applicable) will be processed within a reasonable time.
6. Product Authenticity
- We strive to provide genuine and quality medicines.
- However, customers are advised to:
- Verify packaging
- Check expiry date before use
7. Limitation of Liability
PrimeCure shall not be liable for:
- Any misuse of medicines
- Self-medication without proper consultation
- Adverse reactions or side effects
Customers are advised to consult a doctor before consuming any medicine.
8. User Responsibility
By using our services, you agree:
- To provide accurate information
- Not to misuse the platform
- Not to order restricted or illegal medicines
9. WhatsApp & Communication
By contacting us via WhatsApp, you consent to:
- Receiving order updates
- Communication related to delivery and service
We do not send unsolicited promotional messages without consent.
10. Intellectual Property
All content on this website (text, logo, images) is the property of PrimeCure and may not be copied or reused without permission.
11. Governing Law
These Terms shall be governed by the laws of India.
Any disputes shall be subject to jurisdiction of courts in Navi Mumbai, Maharashtra.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes will be effective once posted on this page.
13. Contact Information
For any questions regarding these Terms, contact:
PrimeCure
Shop No. 1, Sai Savli CHS, Plot No. 22,Kesar Symphony, Sector-19,Kharghar, Navi Mumbai, Maharashtra, India
Phone/WhatsApp: +91-9082225405
Email: primecuremedical@gmail.com
By using our website and services, you agree to these Terms & Conditions.